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Boston Housing Authority - Language Access Division

Who We Are

Boston Housing Authority (BHA) provides affordable housing to more than 58,000 residents in and around the City of Boston. Residents are assisted through a combination of public housing and federal and state voucher subsidy programs that provide a wide variety of housing opportunities. As the largest public housing authority in New England, the BHA houses close to 9 percent of the city's residents. Our mission is to provide stable, quality affordable housing for low and moderate income persons; to deliver these services with integrity and mutual accountability; and to create healthy living environments which serve as catalysts for the transformation from dependency to economic self-sufficiency.

What We Do

Boston Housing Authority (BHA) aims to provide meaningful services and programs to all individuals, including people with limited English proficiency. BHA’s Limited English Proficiency Policy (LEPP) ensures that the BHA will take reasonable steps to accommodate applicants and residents with language needs. The Language Access Division is part of the Center for Community Engagement and Civil Rights. The Language Access Division provides: - Interpretation and translation services - LEP Policy training and support Assessment of language needs among BHA applicants, residents, and participants - Capacity building for language resources and training of volunteer interpreters - Coordination of language services across departments - Monitoring for LEP policy compliance issues

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